Answering & Text Software
Businesses can use an all-in-one customer experience & reviews software to transform and enhance the customer experience.
Customer communication and engagement process is broken!
Let’s look at a few issues that stunt a business’s growth.
No Real Communication
Office is managed by one person (Office Manager). Manager might not always be near phone or computer. Customer might only talk to office when making appointment or for insurance, then never again.
Without communication, it leads to loss of revenue, delays, inefficiencies, and a broken customer experience.
No direct insight into what is working well and what needs further improvement in the way care is delivered.
Without feedback it leads to lack of growth. Your business is not able to hear good and bad feedback.
No Reputation Management
It’s important to bridge the gap between how your company perceives itself and how others view it. Ensuring new reviews are constantly received and responded to is essential.
Without reputation management it leads to lack of new opportunities and insight on increasing brand awareness.
Ensure new customer calls are never missed, not even on weekends or after hours. Schedule appointments via text.
Research says practices miss over 40% of calls…leading to significant revenue losses!
Missed Calls, Webchat, and Scheduling
Users can leave a voicemail; however, our software will automatically send a text with an automated AI receptionist that can answer FAQs or any other questions your business sets up to answer.
Example: System can recognize “Book appt.,” “Schedule check up,” or “Need an appointment” as 1 basic message.